Count Dogula's Moonee Ponds Melbourne Terms Conditions Dog Products Dog Food Dog Collars Leads/title> <meta name="description" content="Count Dogula’s Dog Boutique Melbourne supplies pet products, fresh dogfood, dog products, toys, collars, leads, dog grooming, canine myotherapy, canine massage, pet photography, beds blankets, kennels" /> <meta name="keywords" content="dog shop,count dogulas,moonee ponds,melbourne,dog toys,dog products,pet,petshop,pet store,jewellery,dogcoat,grooming,myotherapy,canine,whisperer,dogfood,food,fresh,dogbed,kennel,carrier,order online,collars,leads,treats,food bowls,pet bling,boutique" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link href="style.css" rel="stylesheet" type="text/css" /> <link href="layout.css" rel="stylesheet" type="text/css" /> <script src="Scripts/swfobject_modified.js" type="text/javascript"></script> <script type="text/javascript">  </script> <style type="text/css">  </style></head> <body id="page7" onload="MM_preloadImages('images/rss-over.jpg')"> <div id="main">  <div id="header"> <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="920" height="369" id="FlashID" title="Count Dogula's Boutique Store"> <param name="movie" value="flash/dogulas.swf" /> <param name="quality" value="high" /> <param name="wmode" value="opaque" /> <param name="swfversion" value="8.0.35.0" />  <param name="expressinstall" value="Scripts/expressInstall.swf" />   <object type="application/x-shockwave-flash" data="flash/dogulas.swf" width="920" height="369">  <param name="quality" value="high" /> <param name="wmode" value="opaque" /> <param name="swfversion" value="8.0.35.0" /> <param name="expressinstall" value="Scripts/expressInstall.swf" />  <div> <h4>Content on this page requires a newer version of Adobe Flash Player.</h4> <p><a href="http://www.adobe.com/go/getflashplayer"><img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" width="112" height="33" /></a></p> </div>  </object>  </object> </div>  <div id="content"> <div class="left-bg"> <div class="indent"> <h2 class="padding1"><img src="images/rss.jpg" alt="" class="rss" id="Image4" onmouseover="MM_swapImage('Image4','','images/rss-over.jpg',1)" onmouseout="MM_swapImgRestore()" />Terms & Conditions</h2> <div class="indent4"> <table border="0" cellspacing="0" cellpadding="0" width="100%"> <tr> <td valign="top"><p><strong><em>COUNT DOGULA’S WEBSITE TERMS & CONDITIONS</em></strong> <br /> <br /> Ordering online is easy & available 24 hours per day, 7 days per week.</p> <p><strong><em>PRICING</em></strong><br /> All prices are in $AUD (Australian dollars) and include 10% GST. </p> <p><strong><em>SECURE ONLINE ORDERS</em></strong><br /> We use PAYPAL for secure online ordering, including credit card transactions. For more information about security please visit <a href="https://www.paypal.com.au">paypal.com.au</a>.</p> <p><strong><em>PAYMENT OPTIONS</em></strong><br /> Online payments may be made via PAYPAL by using your bank account, debit or credit card.</p> <p><strong><em>DIRECT PAYMENTS<br /> </em></strong>Direct payments may be made to:<br /> Count Dogula’s Moonee Ponds<br /> <strong>BANK: ANZ<br /> BSB: 013-497<br /> ACC: 2594-05752</strong><br /> </p> <p><strong><em>MONEY ORDERS<br /> </em></strong>Money orders may be sent to<br /> <strong>Count Dogula’s Moonee Ponds<br /> 493 Mt Alexander Road<br /> Moonee Ponds VIC 3039 </strong></p> <p><strong><em>POSTAGE & DELIVERY</em><u><br /> </u></strong>Once funds are cleared we aim to dispatch goods within 4 working days. Postage is calculated once the checkout process is commenced. Delivery is via Australia Post. You choose between regular post or Express Post. Please be aware that only Express Post enables goods to be tracked through Australia Post and regular post can be slower to arrive. </p> <p><strong><em>RETURNS<br /> </em></strong>All our products are fully guaranteed and we want you to be completely satisfied with your purchase.</p> <p>We will exchange or refund if the item purchased is unsuitable provided the stock is un-used and the packaging is in the same condition as when it was sold. We regret we cannot accept returns for sale/discounted items as they are considered final sales.</p> <p>All postage for exchanges must be covered by the customer and sent with a self addressed pre-paid envelope for return items. Faulty products however will be replaced or refunded without additional postage costs.</p> <p>All items are carefully packed. If an item arrives damaged, please contact us so we can remedy the situation. We would appreciate all returns on faulty/damaged stock being made within 2 weeks of the date of receipt.</p> <p>For exchanges or refunds, please call us on <strong>+613 9370 9019</strong> during business hours (prior to returning any item) or email us on <a href="mailto:mooneeponds@countdogulas.com.au">mooneeponds@countdogulas.com.au</a></p> <p><strong><em>MISSING PARCELS</em></strong><br /> If you think your parcel may have been lost, please contact us on<strong>+613 9370 9019</strong> during business hours or email <a href="mailto:mooneeponds@countdogulas.com.au"><strong>mooneeponds@countdogulas.com.au</strong></a><br /> with your purchase details. If you have chosen Express Post, we will provide you with your unique express post identifier number, enabling Australia Post to locate your parcel. <br /> <strong><em><br /> CONTACTING US</em></strong> <br /> If you have any questions about these Terms & Conditions, you can contact us via our website. </p></td> </tr> </table> <p> </p> </div> </div> </div> </div>  <div id="footer"> <div class="right-bg"> <div class="left-bg"> <ul class="menu"> <li class="first"><a href="http://countdogulas.com.au/mooneeponds/enews/enews.html" target="_blank">e-Newsletter</a></li> <li><a href="index-5.html">Subscribe</a></li> <li><a href="index-2.html">Monthly Specials</a></li> <li><a href="index-9.html">Health FAQ's</a><a href="index-4.html"></a></li> <li><a href="index-5.html">Contact Us</a></li></ul> Count Dogula's © 2009 | <a href="index-8.html">Terms & Conditions</a> | <a href="index-6.html">Privacy Policy</a> | <a href="index-7.html">Disclaimer</a> | website by <a href="http://www.designgroove.com.au" target="_blank">DesignGroove</a></div> </div> </div>  </div> <script type="text/javascript">  </script> </body> </html>